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FREIGHT & RETURN POLICY:
Inside delivery is not available with any freight company. In the event of
freight delivery it is the responsibility of the customer to get the
freight off the truck regardless of the weight. You may add a lift gate
delivery at your expense or have friends over to help.
Please note issues
resulting from freight are less than 3% annually. It is the responsibility
of the customer to note any damage on the bill of lading and refuse it.
Any top damaged and refused in shipping will be replaced but lead times
are similar to original lead time. Freight companies refuse to cover
damaged freight on concealed damage so it is imperative to inspect before
signing for it and refuse it if damaged. When bill of lading is signed it
notes that freight is received in good condition, therefore not broken and
not eligible for replacement or refund. If you (the customer) should
decide to fix the top (pictures are required) a reasonable amount agreed
upon by both parties not to exceed 25% of the value of the top may be
refunded to you. Customer is responsible for all repairs at that point.
Warranty, repair, or replacement is not to exceed value of original
invoice in any situation. Freight handlers do not represent Old World nor
do we represent them. Old World is not liable for any damages caused by
freight companies beyond replacement of product. In the event of any
warranty issue Old World is only liable for the cost of original invoice.
If you are one of the 3% please realize that accidents happen and we will
all do our best to remedy the situation if we all do our part.
There are no returns on custom items unless product does not meet WRITTEN
specifications, nothing is assumed or implied. In the case that Old World
made a mistake according to written specs the top must be returned at Old
Worlds expense and fixed or replaced. Customer is responsible for
repackaging item for safe return. Old World is not responsible for any
expense beyond original invoice in the case of product not meeting written
specifications. Color, warping and windshake are not warranty issues.
Coloration of wood is natural while warping and windshake are both normal
conditions and fixable. Returns are only accepted on stock sizes (not
modified in anyway). Product must be returned at the expense of the
customer and a 20% restock fee is applied. If product is returned it must
be returned in good condition before any refund is applied.
All customers are
subject to these policies.
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